EVENT HIGHLIGHTS:Expert Panel Discussion with leading voices in AI for IT:
- Dan Turchin, CEO at PeopleReign
- Everaldo Aguiar, Sr. Engineering Manager, Applied AI at PagerDuty
- Emily Bragg, IT & Systems Engineer at Wayve
- Moderated by Vlad Shlosberg, CEO at Foqal
The panel shared real-world strategies and learnings on applying AI in Slack to improve IT support. Topics included:
- Automate and Deflect Common Requests: From onboarding and offboarding to password resets and device troubleshooting, panelists detailed how AI is being used to automate and reduce the burden of repetitive tasks.
- Drive Better User Experience: AI-powered workflows are improving employee satisfaction by providing faster answers and more natural interactions, often in Slack.
- Evolve from Reactive to Proactive IT: Companies are leveraging incident data and knowledge gaps to preempt issues and accelerate problem resolution.
- Boost Adoption through Culture and Access: Creating safe, AI-friendly environments and embracing experimentation are key to broader adoption across organizations.
- Optimize Model Usage and Cost: Teams discussed strategies for choosing, combining, and securing LLMs, including on-premise and custom-trained models for sensitive data.
