Manage ops where your team already works. Not another tool they have to log into.
Foqal gives IT leaders the service structure, SLA accountability, and audit trails that ITSM requires - running natively inside Slack, without a six-month ServiceNow implementation.
Works inside the tools your team already uses every day.
No new portal. No new behavior. The only thing that changes is what your IT operations team can demonstrate, audit, and report on.
Foqal for Slack
Service requests, change approvals, incident escalations - all structured, tracked, and reportable from inside Slack. No context-switching. No separate ITSM portal.
Foqal for Microsoft Teams
The same service structure, approval workflows, and compliance reporting - built natively for Microsoft Teams. Same outcomes, no behavior change required.
Three signs your IT operation needs more structure.
If you're managing IT at a growing company, at least one of these is slowing you down.
No audit trail for access and change decisions
Access gets provisioned, changes get made, incidents get resolved - but none of it is formally documented. When compliance asks for a record, someone has to reconstruct it manually from Slack threads. That's not an audit trail. That's a liability.
Service requests have no structure or accountability
Requests arrive informally, get handled informally, and close without a formal record. There's no service catalog, no defined SLAs per request type, and no way to demonstrate that IT is operating against any standard at all.
Legacy ITSM tools are too heavy to actually adopt
ServiceNow, Freshservice, Jira Service Management - they're built for organizations with dedicated ITSM administrators and months-long implementations. Your team lives in Slack. The gap between where work happens and where the ITSM tool lives means the tool never gets used properly.
The structure ITSM requires. The adoption ITSM tools never get.
Built for IT leaders who need process maturity and auditability without the implementation overhead of enterprise ITSM platforms.
Service catalog
Define structured request types with required fields, approval steps, and routing logic - so every request is handled consistently, not case-by-case.
ITSM process without ITSM overhead.
For employees, nothing changes. They keep submitting requests in Slack the way they already do. For your IT operation, every interaction becomes structured, auditable, and reportable.
Employees submit requests through structured forms in Slack - request type, required fields, approval routing - all defined by IT. The service catalog runs in the background. Employees just message.
- Structured request forms in Slack/Teams
- Required fields per request type
- Automatic categorization and tagging
- Full conversation history preserved
Change requests route to the right approver based on type, risk level, or cost threshold. Incidents escalate before SLAs breach. Every action is logged without anyone manually updating a status field.
- Automatic routing based on request type
- Risk-based approval workflows
- Escalation before SLA breach
- One-click approvals in chat
Approved changes trigger actions in Okta, Jira, ServiceNow, or whatever system of record IT uses. Foqal doesn't replace those tools - it makes them accessible from where your team actually works.
- Bi-directional sync with your stack
- Actions fire automatically on approval
- ServiceNow, Jira, Okta, and more
- No middleware required
Every request, approval, and resolution is timestamped and categorized automatically. When audit time comes, the record already exists - clean, structured, and exportable.
- Auto-generated audit trails
- Request volume and SLA reporting
- Team throughput metrics
- Export-ready for compliance
Approved changes trigger actions in Okta, Jira, ServiceNow, or whatever system of record IT uses. Foqal doesn't replace those tools - it makes them accessible from where your team actually works.
- Bi-directional sync with your stack
- Actions fire automatically on approval
- ServiceNow, Jira, Okta, and more
- No middleware required
Every request, approval, and resolution is timestamped and categorized automatically. When audit time comes, the record already exists - clean, structured, and exportable.
- Auto-generated audit trails
- Request volume and SLA reporting
- Team throughput metrics
- Export-ready for compliance
Employees submit requests through structured forms in Slack - request type, required fields, approval routing - all defined by IT. The service catalog runs in the background. Employees just message.
- Structured request forms in Slack/Teams
- Required fields per request type
- Automatic categorization and tagging
- Full conversation history preserved
Change requests route to the right approver based on type, risk level, or cost threshold. Incidents escalate before SLAs breach. Every action is logged without anyone manually updating a status field.
- Automatic routing based on request type
- Risk-based approval workflows
- Escalation before SLA breach
- One-click approvals in chat
Approved changes trigger actions in Okta, Jira, ServiceNow, or whatever system of record IT uses. Foqal doesn't replace those tools - it makes them accessible from where your team actually works.
- Bi-directional sync with your stack
- Actions fire automatically on approval
- ServiceNow, Jira, Okta, and more
- No middleware required
The structured processes your IT operation runs - automated end to end.
Each workflow connects to the tools you already use and runs inside the channels your team is already in.
Incident Management
Urgency detection, automatic escalation, structured timelines, and stakeholder notifications - so every incident is handled consistently, not improvised.
Access Management
Every access decision captured, approved, and logged - with a full audit trail that doesn't require anyone to reconstruct it from Slack threads.
User Provisioning
Structured access requests with manager approval, IDP integration, and completion logging - so provisioning is a process, not a favor.
Change Management
Change requests capture approver sign-off, risk notes, and implementation records - all in Slack, all timestamped, all audit-ready.
See all use cases
Explore more IT operations workflows
What structured IT operations actually look like.
Your systems of record stay. Foqal makes them accessible from where work happens.
Foqal connects bi-directionally to the tools your IT operation already runs. Approvals trigger actions in your IDP. Incidents sync to your issue tracker. Nothing gets ripped out.
Every team that handles requests can run on Foqal.
Customer support is where many teams start. But the same platform handles IT, HR, and cross-functional operations - without any structural changes.
IT Help Desk
Every IT request captured and routed automatically - across Slack, Teams, and email. Nothing disappears into a DM.
IT Operations
Structured request management, SLA tracking, and a full audit trail - running inside Slack and Teams, not alongside them.
HR & People Ops
Benefits questions, onboarding requests, and sensitive conversations - handled in Slack with the privacy and structure HR actually needs.
Customer Support
One inbox for every Slack Connect channel. SLA tracking from first message to close. The confidence to commit to Slack support and charge for it.
IT Help Desk
Every IT request captured and routed automatically - across Slack, Teams, and email. Nothing disappears into a DM.
IT Operations
Structured request management, SLA tracking, and a full audit trail - running inside Slack and Teams, not alongside them.
HR & People Ops
Benefits questions, onboarding requests, and sensitive conversations - handled in Slack with the privacy and structure HR actually needs.
Customer Support
One inbox for every Slack Connect channel. SLA tracking from first message to close. The confidence to commit to Slack support and charge for it.
IT Help Desk
Every IT request captured and routed automatically - across Slack, Teams, and email. Nothing disappears into a DM.
IT Operations
Structured request management, SLA tracking, and a full audit trail - running inside Slack and Teams, not alongside them.
HR & People Ops
Benefits questions, onboarding requests, and sensitive conversations - handled in Slack with the privacy and structure HR actually needs.
Customer Support
One inbox for every Slack Connect channel. SLA tracking from first message to close. The confidence to commit to Slack support and charge for it.
Things IT leaders usually ask us.
IT operations that leadership can see. Auditors can verify. Your team can actually use.
See how IT leaders use Foqal to build structured operations without the overhead of enterprise ITSM.
