Make Your Slack Support Channels
More Efficient

Foqal transforms your Slack support channels from cluttered disarray to an efficiently managed service operation.

Foqal adds messaging-native tools to your Slack channels
  • Ticketing tracks and records your conversations
  • Workflow allows you to assign and manage conversations and product-service announcements
  • Reporting shows you where time is spent by agent, by conversation and by customer
Add to Slack
By installing Agent you agree to the Terms of Service and Privacy Policy

"Customers love having Slack as a support tool. Having Agent just makes sense"

Akash Ganapathi
Director, Solutions Architecture at JupiterOne
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"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson
Global Director of Technical Support and Customer Success, Netlify
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"Because of Foqal, I'm gathering data [Airspace] never had access to before"

Alyssa Dyas
Product Support Manager at Airspace
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"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."

Ethan Jones
Technical Support Manager at Opentrons

"Foqal helps me get a streamline view on my customers and resources and helps me bring the most critical customer issues directly into the view of me and my team."

Michelle Fogwell and Anthony Rozario
Support Manager and Support Engineer and CodeFresh
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Discover How Foqal Drives Efficiency

Check out our 2 minute video
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Increase Visibility

Monitor every thread to resolution, ensure swift resolutions.

Save Time, Increase Satisfaction

Exponentially reduce time searching channels, and increase response times.

Grow Margins

Reduce time-to-resolution, resolve more tickets with your current team.

Ready to learn more?

Want to find out how Foqal can make your Slack support more efficient?
Book a Demo




per agent, per month
30-day money-back guarantee, no contracts

Support Channels

  • Private/Shared Slack Channels
  • Email
  • Web Chat


  • Hub + Spoke
  • Announcements
  • Customization
  • Feedback (CSAT, CES, NPS)
  • Notes & Tags


  • Zendesk
  • Atlassian
  • Salesforce
  • Service Now
  • ...and more


  • In-app reporting
  • Google Data Studio Integration


  • Dedicated Slack Channel
  • 12 hours a day, 5 days a week


Includes everything in Base plus

Enterprise Support

  • Dedicated 24/7, 365 Support
  • SLA Guarantees
  • 5min average first reply for emergencies