Make Your Slack and MS Teams Channels
More Efficient

Foqal transforms your Slack and Microsoft Teams channels into a productivity powerhouse by streamlining IT, HR, customer support and TechOps with in-channel tools for:

  • Conversation ticketing
  • Automations for communications, deflection, processes, routing and tasks
  • Reporting on productivity and customer experience
  • Communication management across channels, websites and email
  • Integration with 3rd party apps and leading CRMs
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"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson
Global Director of Technical Support and Customer Success, Netlify
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"Because of Foqal, I'm gathering data [Airspace] never had access to before"

Alyssa Dyas
Product Support Manager at Airspace
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"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."

Ethan Jones
Technical Support Manager at Opentrons

"Foqal helps me get a streamline view on my customers and resources and helps me bring the most critical customer issues directly into the view of me and my team."

Michelle Fogwell and Anthony Rozario
Support Manager and Support Engineer and CodeFresh
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Discover How Foqal Drives Efficiency

Check out our 2 minute video
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Why Foqal

Increase Visibility

Monitor every thread to resolution, ensure swift resolutions.

Save Time, Increase Satisfaction

Exponentially reduce time searching channels, and increase response times.

Grow Margins

Reduce time-to-resolution, resolve more tickets with your current team.

Ready to learn more?

Want to find out how Foqal can make your Slack support more efficient?
Book a Demo

Pricing

Premium

$50

per agent, per month
30-day money-back guarantee, no contracts

Support Channels

  • Private/Shared Slack Channels
  • Email
  • Web Chat

Features

  • Hub + Spoke
  • Announcements
  • Customization
  • Feedback (CSAT, CES, NPS)
  • Notes & Tags

Integrations

  • Zendesk
  • Atlassian
  • Salesforce
  • Service Now
  • ...and more

Reporting

  • In-app reporting
  • Google Data Studio Integration

Support

  • Dedicated Slack Channel
  • 12 hours a day, 5 days a week

Enterprise

Includes everything in Base plus

Enterprise Support

  • Dedicated 24/7, 365 Support
  • SLA Guarantees
  • 5min average first reply for emergencies