By having a centralized queue, your team can divide all support requests
By ticketing every question, no customer interaction is ever lost or forgotten
We help you understand not only your team, but also your customer
In the B2B world, the most beloved support channel by customers is Slack. But for you, it's an operational nightmare - managing all those Slack channels while adding email and web chats, all without a centralized queue is enough to have a meltdown.
With Agent, not only do you get a single, centralized queue, of private Slack channels, shared Slack channels, web chats, and email, your team can divide and assign the work between themselves.
And with our Hub and Spoke feature, your agents and your customers don't even have to be on the same Slack workspace. Have your customers in your public open Slack workspace chatting with your agents in your internal corporate Slack workspace.