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Agent centralizes all your support requests from email, chat, and shared or private Slack channels and gives you amazing operational tools like ticketing and reporting, to give your customers that human touch. All while your customers live in Slack.
By having a centralized queue, your team can divide all support requests
By ticketing every question, no customer interaction is ever lost or forgotten
We help you understand not only your team, but also your customer
In the B2B world, the most beloved support channel by customers is Slack. But for you, it's an operational nightmare - managing all those Slack channels while adding email and web chats, all without a centralized queue is enough to have a meltdown.
With Agent, not only do you get a single, centralized queue, of private Slack channels, shared Slack channels, web chats, and email, your team can divide and assign the work between themselves.
And with our Hub and Spoke feature, your agents and your customers don't even have to be on the same Slack workspace. Have your customers in your public open Slack workspace chatting with your agents in your internal corporate Slack workspace.
A centralized queue doesn't help if your team misses requests or forgets to follow up. Forgetting followup and missing requests is one of the biggest causes of frustrations for both customers and your team.
With Agent, all questions are ticketed and stay in your team's queue until they respond and manually close the ticket. If the customer follows up, Agent automatically reopens the ticket and routes it back to your team. This makes it impossible for your team to miss even a single message.
Want to see how things are going? Run reports directly from Agent or through our Google Data Studio Integration. Understand not only your employees, but get unique insights on your customers.
So your team has become rock stars at helping customers with inbound support, but there are just a couple more things to configure before building real customer love.
