"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson
Global Director of Technical Support and Customer Success, Netlify
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"Because of Foqal, I'm gathering data [Airspace] never had access to before"

Alyssa Dyas
Product Support Manager at Airspace
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"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."

Ethan Jones
Technical Support Manager at Opentrons

"Foqal helps me get a streamline view on my customers and resources and helps me bring the most critical customer issues directly into the view of me and my team."

Michelle Fogwell and Anthony Rozario
Support Manager and Support Engineer and CodeFresh
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Track HR Service Requests

Foqal makes it easy for employees to submit requests via Slack to your HR Help Desk --captured in auditable and private tickets. Foqal provides multiple intuitive ways to submit requests, eliminating the need for training and ensuring every request is tracked and fulfilled. HR managers can run reports detailing types of requests, response rates and much more.

Automated Workflows

With Foqal you can create workflows that trigger with keywords or emoji's to streamline HR services and processes across applications:

  • Approvals
  • Onboarding and off-boarding
  • Software provisioning
  • Sending requested forms
  • And much more!
man on laptop surrounded by gears and automations

Integrations Streamline HR Services

Foqal supports dozens of integrations that can be used to compose Workflows like onboarding with Gusto & HiBob, or for off-boarding schedule disabling hardware and software access via Jamf & Kandji - all from Slack or MS Teams. With Workflows employees can experience real-time service provisioning while streamlining HR operations.

Omni-channel Engagement with Instant Answers

Foqal consolidates all of your employee requests from email, instant messaging and other systems into a central queue automated with routing rules. It can provide instant answers from your Knowledge Base to common questions - never answer ‘what is the wifi password in the lobby?’ again.

woman working on laptop surrounded by happy robots helping to answer chats
SOC2 logo showing Foqal's certification

Employee Data Privacy & Compliance

Foqal ensures the discretion of employee requests with private channels while providing analytics for process improvement and Service-level assurance.  Foqal is SOC 2 Type 2 certified ensuring the security of your employee data.
man looking at organized hr ticketing operations

Streamline Your HR Operations, Increase Employee Satisfaction

Ready to modernize your HR Help Desk with Slack and Microsoft Teams access? Install Foqal now for efficient workflows, improved deflection rates, and a unified platform for all your HR needs.

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Let Us Contact You

Give us some basic information or book a call and we can tell you all about the Foqal platform brings your HR Help Desk into Slack.

Pricing

Base

$50

per agent, per month
30-day money-back guarantee, no contracts

Support Channels

  • Slack
  • Email

Features

  • Approval Workflows
  • Custom Fields
  • Customization
  • Feedback (CSAT, CES, NPS)
  • Notes & Tags

Integrations

  • Okta
  • OneLogin
  • Workato
  • Zapier
  • Jamf, Better Cloud, Google, BambooHR,
    any many more to come...

Reporting

  • Google Data Studio Integration

Support

  • Dedicated Slack Channel
  • 12 hours a day, 5 days a week

Enterprise

Includes everything in Base plus

Integrations

  • Zendesk
  • Atlassian
  • Salesforce
  • Service Now
  • ...and more

Support

  • Dedicated 24/7, 365 Support