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"Customers love having Slack as a support tool. Having Agent just makes sense"
Director, Solutions Architecture at JupiterOneRead Full Story
"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"
Global Director of Technical Support and Customer Success, NetlifyRead Full Story
"Because of Foqal, I'm gathering data [Airspace] never had access to before"
Product Support Manager at AirspaceRead Full Story
"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."
Technical Support Manager at Opentrons
"Foqal helps me get a streamline view on my customers and resources and helps me bring the most critical customer issues directly into the view of me and my team."
Michelle Fogwell and Anthony Rozario
Support Manager and Support Engineer and CodeFreshRead Full Story
With Foqal you can create workflows that trigger with keywords or emoji's to streamline HR services and processes across applications:
- Onboarding and off-boarding
- Software provisioning
- Sending requested forms
- And much more!
Integrations Streamline HR Services
Foqal supports dozens of integrations that can be used to compose Workflows like onboarding with Gusto & HiBob, or for off-boarding schedule disabling hardware and software access via Jamf & Kandji - all from Slack or MS Teams. With Workflows employees can experience real-time service provisioning while streamlining HR operations.
Foqal consolidates all of your employee requests from email, instant messaging and other systems into a central queue automated with routing rules. It can provide instant answers from your Knowledge Base to common questions - never answer ‘what is the wifi password in the lobby?’ again.
Employee Data Privacy & Compliance
Foqal ensures the discretion of employee requests with private channels while providing analytics for process improvement and Service-level assurance. Foqal is SOC 2 Type 2 certified ensuring the security of your employee data.
Ready to modernize your HR Help Desk with Slack and Microsoft Teams access? Install Foqal now for efficient workflows, improved deflection rates, and a unified platform for all your HR needs.
Let Us Contact You
Give us some basic information or book a call and we can tell you all about the Foqal platform brings your HR Help Desk into Slack.
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