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Foqal Agent is a next generation support ticketing and operations platform that works natively with Slack and Microsoft Teams. We help you elevate your customer service with modern conversation-based ticketing, workflow automation and analytics that all work within your Slack and Teams environment.
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Slack on its own isn’t a workflow. And as service channels and casual messaging within corporate walls proliferates, catching every user request becomes a needle-in-the-haystack moment. With Foqal Agent you have the tools to create workflows, manage user requests and automate responses.
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With Foqal Agent customers can open a service ticket within Slack or Teams with zero effort or education. Service managers can convert conversations into tickets. And you can integrate and manage email and Web chat channels within Slack.
Get StartedFoqal Agent gives you control to manage Slack conversations and tickets with workflow automations that streamline your operations and improve customer service response times. Foqal integrates with a host of support and IT tooling to create automated workflow for:
Foqal Agent keeps an eye on every conversation so you can measure your support and service desk operations performance. You can analyze types of tickets as well as your agent and support operations performance. You can even set service-level targets for different channels where workflow automations are triggered when breeched. Foqal’s integrated rating surveys allows you to measure customer satisfaction with each engagement too.
Many organizations have a CRM or main ticketing system that other teams work with and serves as the main system of reporting. Foqal bi-directionally syncs with Zendesk, Salesforce and Intercom to ensure you are providing a seamless service experience.
Want to find out how Foqal can make your Slack support more efficient?
