Seamless Zendesk-Slack integration is possible with Foqal. Stop wasting the time and effort of having your service agents manually create Zendesk tickets from each Slack request. Foqal provides up 7 different ways that your customers, users and agents can initiate a ticket in Slack that will seamlessly populate to your Zendesk system. It saves customer and user frustrations for slow and inaccurate tickets. Saves agent time and effort. And increases managers visibility of the end-to-end experience by integrating the data of the Slack experience in your Zendesk dashboards.
Foqal is an official technology partner of Zendesk and you can find our solution in the Zendesk Marketplace.
With the Foqal Zendesk-Slack integration, you can manage all of your Slack conversations from across all of your customer channels while getting all the powerful features of Zendesk.