"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson
Global Director of Technical Support and Customer Success, Netlify
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"Because of Foqal, I'm gathering data [Airspace] never had access to before"

Alyssa Dyas
Product Support Manager at Airspace
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"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."

Ethan Jones
Technical Support Manager at Opentrons

"Foqal helps me get a streamline view on my customers and resources and helps me bring the most critical customer issues directly into the view of me and my team."

Michelle Fogwell and Anthony Rozario
Support Manager and Support Engineer and CodeFresh
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Intelligently Route Requests

Route customer requests to the team member with the most expertise in that area. With Foqal you can automate your customer support process and respond to your customers as quickly and efficiently as possible.

Not sure how a request should be routed? Use AI to determine urgency, priority, language, and automatically route to the appropriate agent.

Deflection & Agent Assist

Foqal can respond to conversational tickets with real-time recommendations based on previous resolutions and your knowledge library.

By installing Agent you agree to the Terms of Service and Privacy Policy

Technical Support Operations Automation

Foqal can respond to conversational tickets with real-time recommendations based on previous resolutions and your knowledge library.

Messaging-Native Service Ticketing

Customer easily raise tickets, even auto-create tickets for key words & phrases.

Workflow Automation

Build automated issue routing workflows, and issue resolving workflows.


Automatically identify issue resolution from support docs, Analyze support operations.

Service Tool Integration

Integrate Slack ticketing with automations to your exiting service tools to automate issue resolution. See list here.

Let us contact you

Give us some basic information or book a call and we can tell you all about the Foqal platform and bringing Helpdesk into Slack.




per agent, per month
30-day money-back guarantee, no contracts

Support Channels

  • Slack
  • Email


  • Approval Workflows
  • Custom Fields
  • Customization
  • Feedback (CSAT, CES, NPS)
  • Notes & Tags


  • Okta
  • OneLogin
  • Workato
  • Zapier
  • Jamf, Better Cloud, Google, BambooHR,
    any many more to come...


  • Google Data Studio Integration


  • Dedicated Slack Channel
  • 12 hours a day, 5 days a week


Includes everything in Base plus


  • Zendesk
  • Atlassian
  • Salesforce
  • Service Now
  • ...and more


  • Dedicated 24/7, 365 Support