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Slack on its own isn’t a workflow and as customer channels proliferate, catching every customer request can become a “needle in the haystack” moment. With Foqal you have the tools to create workflows, manage customer requests, analytics, and integrations with 3rd party apps for process automation. Just what it takes to deliver quality service in Slack at the highest levels of efficiency.
Route customer requests to the team member with the most expertise in that area. With Foqal you can automate your customer support process and respond to your customers as quickly and efficiently as possible.
Not sure how a request should be routed? Use AI to determine urgency, priority, language, and automatically route to the appropriate agent.
Foqal can respond to conversational tickets with real-time recommendations based on previous resolutions and your knowledge library.
Customer easily raise tickets, even auto-create tickets for key words & phrases.
Build automated issue routing workflows, and issue resolving workflows.
Automatically identify issue resolution from support docs, Analyze support operations.
Integrate Slack ticketing with automations to your exiting service tools to automate issue resolution. See list here.
Give us some basic information or book a call and we can tell you all about the Foqal platform and bringing Helpdesk into Slack.
