Understand your data
Within the first day of using Foqal Agent, Alyssa set up her entire workflow, reports, and a set of custom fields. After a few weeks of categorizing tickets, she discovered an interesting pattern - 51% of all reported issues where coming from just one part of her product. This allowed her and team to sprint into action, quickly identify the bugs and features, and come up with an action plan to reduce the cause of these tickets going forward.
Before Agent, getting this data was simply impossible. Before, Alyssa manually updated a big Spreadsheet containing the history of all requests. This was not only inaccurate, but also impossible to scale, and contained only a fraction of the types of data Agent is able to give you out of the box. With Agent, Alyssa is able to categorize each ticket with fine grained precision very quickly and using multiple different factors. She says "we are able to take quantifiable data and make actionable use cases from it to drive the product."