Content Library

Resources for the teams running operations in Slack and Teams.

Practical guides, ebooks, templates, and reports for IT leaders, HR ops teams, and support managers building better operations.

In Person Event

AI Driven IT (SF Slack Meetup Q1 2025)

The panel shared real-world strategies and learnings on applying AI in Slack to improve IT support. Topics included: Automate and Deflect Common Requests: From onboarding and offboarding to password resets and device troubleshooting, panelists detailed how AI is being used to automate and reduce the burden of repetitive tasks.Drive Better User Experience: AI-powered workflows are improving employee satisfaction by providing faster answers and more natural interactions, often in Slack.

1.2 hoursView content

E-Book

Best Practices for Providing IT Support on Slack

In today's fast-paced work environment, efficient IT support is crucial for maintaining productivity. Integrating your IT helpdesk into Slack can streamline support processes, enhance communication, and improve overall user satisfaction. This guide outlines best practices for establishing and managing an internal IT helpdesk within Slack.

20 minView content

Webinar

Ditch the Slack DM Chaos: Regain Control of IT Support

As an IT professional, you know the challenges of tracking requests, measuring workload impact, and keeping up with a constant influx of direct Slack DMs. It's time to take control and streamline your IT support workflows directly in Slack. Watch this video to hear from leaders at Cohere, Xilio Therapeutics, and Foqal who share their real-world experiences in building successful Slack-powered IT help desks.

45 minView content

E-Book

Elevating Slack Support: Proven Strategies and Advanced Techniques for Exceptional Customer Service

This guide provides a strategy to optimize Slack for customer support, focusing on aligning support models with business goals, whether it's fast issue resolution, customer success, or reducing churn. It covers the benefits of integrating ticketing systems, CRMs, and automation tools into Slack to streamline communication, handle tickets efficiently, and improve response times.

1.5 hoursView content

Webinar

Modernizing Customer Support: Sysdig's Slack-Powered Strategy for Automating Customer Service

Join us for an exclusive view into the future of enterprise customer support with Anthony Field of Sysdig moderated by Foqal CEO Vlad Shlosberg. Discover how Sysdig has modernized its customer support to deliver service in Slack with automation, at scale, creating a powerful system that automates customer operations and delivers exceptional service.

44 minView content

In Person Event

Q1 SF Slack Community Meetup "Slack-powered CX”

Foqal recently sponsored an insightful panel discussion on optimizing Slack for customer service at the Q1 meeting of the SF Slack Community. The conversation brought together industry leaders from Codefresh, Idiomatic, Iterable, and PagerDuty who shared their experiences and strategies for leveraging Slack to enhance customer satisfaction, response times, and overall collaboration.

1.4 hoursView content

In Person Event

Q2 SF Slack Community Meetup

Recording of the Q2 SF Slack User Community Event on June 26 in San Francisco. The event explored strategies and best practices for managing large communities using Slack. With insights from experienced practitioners DeMario Bell from Culture Amp, Stephen Cook from Tightknit, Jeremie Gluckman from Dovetail, and Veronica Sandoval Guerrero from Slack, attendee heard how to optimize communication, enhance collaboration, automate workflows, and engage members effectively.

1.6 hoursView content

In Person Event

Q3 SF Slack Meetup "Enhancing Employee Experience in Slack: Self-service IT & Automation in Action”

At the Q3 SF Slack Community Meetup, we explored how leading IT professionals are transforming employee experience through Slack-powered self-service IT and automation. Top IT leaders, including Brian Wilkins, Sr IT Engineer at a16z, Travis Wright, Head of IT Virta Health, and Erick Tewari, CTO at The Lucky Foundation shared their experiences and best practices in using Slack to deliver seamless IT self-service.

1.3 hoursView content

Webinar

Streamlining Messaging-based Customer Service for Increased CSAT and Reduced Costs

Join Andela Senior Support Manager Sarah Seiwert and Foqal Founder and CEO Vlad Shlosberg as they discuss practical strategies for enhancing the efficiency of the people, processes and technologies behind delivering messaging-based customer service. Sarah will share her journey of building metrics, automations and accountability structures for establishing world class support operations.

43 minView content

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