Requests captured, tracked, and closed - without anything falling through.
Every Slack and Teams message becomes a structured, trackable request - assigned to the right person, visible to the right team, and reportable from day one.
Ticket visibility
SLA adherence
Ticket accountability
Setup time
Every conversation that needs to be tracked, is.
Request Management sits underneath everything Foqal does. It captures every request - from Slack, Teams, email, or a web form - structures it, routes it to the right queue, and tracks it from first message to resolution. Nothing falls through.
From first message to closed request - structured throughout.
For employees and customers, nothing changes. For your team, every request is visible, assigned, and trackable the moment it arrives.
Every message becomes a structured request
A Slack message, Teams DM, email, or form submission becomes a trackable request instantly. The requester doesn't change how they communicate. Context, history, and attachments come with it automatically.
Request Management is the foundation every team on Foqal builds on.
IT Help Desk
Every IT request captured across Slack, Teams, and email - routed automatically, tracked end to end, and reportable without manual effort.
ITSM
Structured request types, service catalogs, SLA tracking, and full audit trails - running inside Slack and Teams, not alongside them.
HR & People Ops
Employee requests - benefits, onboarding, sensitive matters - captured, routed privately, and tracked with full conversation history attached.
Customer Support
Every Slack Connect channel and Teams conversation flowing into a unified queue - with SLA tracking and routing from first message to close.
See what your team can run on it.
Every use case below runs on Request Management - structured from first message to resolution.
The same engine powers every use case across the platform.
The full capability set for structured request operations.
Everything teams need to capture, route, and resolve requests - running natively inside Slack and Teams.
Converts any Slack message, Teams DM, email, or form into a structured request. Custom fields collect required information upfront. Conversation history and attachments captured automatically.
- Slack, Teams, email, or web form - all captured the same way
- Custom fields collect required information upfront
- Conversation history and attachments preserved automatically
Each team gets its own queue. Only members see their requests. Routing assigns automatically by channel, type, keywords, or requester. Round-robin distributes volume without manual assignment.
- Per-team queues with visibility isolation
- Automatic routing by channel, type, keywords, or requester
- Round-robin distribution without manual assignment
Structured forms with custom fields and routing logic per type - so every IT ticket, HR request, or support inquiry is handled consistently, not case by case.
- Structured forms with custom fields per type
- Routing logic defined per request type
- Consistent handling across IT, HR, and support
Sensitive requests handled in a confidential thread visible only to designated team members. Full conversation history and audit trail maintained without anything appearing in shared channels.
- Confidential threads for sensitive requests
- Visible only to designated team members
- Full history and audit trail preserved
SLA targets set per request type. Alerts fire before breach. Every request auto-tagged - volume, response times, and adherence all reportable on demand without manual tracking.
- SLA targets set per request type
- Alerts fire before a breach happens
- Volume, response times, and adherence reportable on demand
Sensitive requests handled in a confidential thread visible only to designated team members. Full conversation history and audit trail maintained without anything appearing in shared channels.
- Confidential threads for sensitive requests
- Visible only to designated team members
- Full history and audit trail preserved
SLA targets set per request type. Alerts fire before breach. Every request auto-tagged - volume, response times, and adherence all reportable on demand without manual tracking.
- SLA targets set per request type
- Alerts fire before a breach happens
- Volume, response times, and adherence reportable on demand
Converts any Slack message, Teams DM, email, or form into a structured request. Custom fields collect required information upfront. Conversation history and attachments captured automatically.
- Slack, Teams, email, or web form - all captured the same way
- Custom fields collect required information upfront
- Conversation history and attachments preserved automatically
Each team gets its own queue. Only members see their requests. Routing assigns automatically by channel, type, keywords, or requester. Round-robin distributes volume without manual assignment.
- Per-team queues with visibility isolation
- Automatic routing by channel, type, keywords, or requester
- Round-robin distribution without manual assignment
Structured forms with custom fields and routing logic per type - so every IT ticket, HR request, or support inquiry is handled consistently, not case by case.
- Structured forms with custom fields per type
- Routing logic defined per request type
- Consistent handling across IT, HR, and support
Your existing tools stay. Foqal adds the layer they're missing.
Foqal connects bi-directionally to the tools your team already uses. Nothing gets ripped out. Every existing tool gets more useful.
Teams that switched never look back.
The Platform
Request Management is the foundation. These run on top of it.
Every capability below operates against the same structured record. Add one, and it works against every request already flowing through Foqal.
Things teams usually ask about Request Management.
Secure by design. Compliant by default.
Every request, action, and approval runs on infrastructure your security and compliance teams can sign off on without slowing anyone down.
SOC 2 Type II certified
Audited annually by an independent third party
SOC 2 Type II
Independently audited controls you can hand straight to your security team.
SSO & SCIM provisioning
Connect your identity provider and automate access as people join, move, or leave.
Role-based access control
Granular permissions so every person sees exactly what they should - and nothing more.
Private mode
Sensitive HR and IT requests stay confidential, visible only to the people who need them.
Exportable audit trails
Every action is logged and exportable, so compliance reviews are a download away.
Encrypted end to end
Data is encrypted in transit and at rest, with strict per-tenant isolation by default.
Every request visible. Every conversation tracked. Nothing falling through.
See how IT, HR, and support teams use Foqal to capture every request, route it automatically, and close it with a full record - inside Slack and Teams.
