Stop answering the same questions.
Foqal's AI deflects common requests, detects urgency, categorizes tickets, and drafts responses inside Slack and Teams - before work reaches your team.
AI that reduces volume, improves routing, and keeps your knowledge base current. Automatically.
AI Agents is the intelligence layer inside Foqal. It sits between incoming requests and your team - answering what it can, routing what it can't, and flagging what needs immediate attention.
Answer instantly
Common questions answered from your connected knowledge sources before they ever reach your team.
Route intelligently
Requests that need humans get categorized, prioritized, and routed to the right queue automatically.
Improve continuously
Resolved conversations become article drafts. Your knowledge base grows from actual request volume.
Deflect, route, assist - in that order.
For employees and customers, the experience is just Slack. For your team, a significant portion of incoming volume never reaches them at all.
An employee asks about PTO policy. A customer asks how to reset their password. Foqal searches your connected knowledge sources and responds instantly if confidence is high.
- Answer appears in Slack with a link to the source article
- If AI can't resolve it, conversation routes to an agent seamlessly
- No dead end for the requester
- Deflection rates tracked per question type
For requests that need a human, AI detects urgency signals, categorizes the request by type, and routes to the right queue or agent automatically.
- High-priority requests get flagged before anyone reads them
- Agents see what matters first
- Automatic categorization by request type
- No manual triage required
Agents open a ticket and see an instant summary of the conversation, estimated customer sentiment, and a suggested response - drafted automatically from context and your team's previous replies.
- Ask AI lets agents interrogate the ticket directly
- Draft responses, close tickets, update tags conversationally
- One click to accept or edit
- Consistent quality across the team
Resolved conversations become article drafts automatically. AI analyzes past tickets weekly, identifies unanswered question patterns, and proposes new knowledge base articles.
- No manual documentation updates required
- Gaps identified from actual request patterns
- Deflection improves as knowledge grows
- Weekly article proposals for review
Agents open a ticket and see an instant summary of the conversation, estimated customer sentiment, and a suggested response - drafted automatically from context and your team's previous replies.
- Ask AI lets agents interrogate the ticket directly
- Draft responses, close tickets, update tags conversationally
- One click to accept or edit
- Consistent quality across the team
Resolved conversations become article drafts automatically. AI analyzes past tickets weekly, identifies unanswered question patterns, and proposes new knowledge base articles.
- No manual documentation updates required
- Gaps identified from actual request patterns
- Deflection improves as knowledge grows
- Weekly article proposals for review
An employee asks about PTO policy. A customer asks how to reset their password. Foqal searches your connected knowledge sources and responds instantly if confidence is high.
- Answer appears in Slack with a link to the source article
- If AI can't resolve it, conversation routes to an agent seamlessly
- No dead end for the requester
- Deflection rates tracked per question type
For requests that need a human, AI detects urgency signals, categorizes the request by type, and routes to the right queue or agent automatically.
- High-priority requests get flagged before anyone reads them
- Agents see what matters first
- Automatic categorization by request type
- No manual triage required
Agents open a ticket and see an instant summary of the conversation, estimated customer sentiment, and a suggested response - drafted automatically from context and your team's previous replies.
- Ask AI lets agents interrogate the ticket directly
- Draft responses, close tickets, update tags conversationally
- One click to accept or edit
- Consistent quality across the team
AI Agents works across every team and use case on the platform.
IT Help Desk
Password resets, Wi-Fi questions, access policy lookups - deflected instantly from your knowledge sources before they reach IT. Deflection rates tracked so your team can keep improving coverage.
HR & People Ops
Benefits eligibility questions, PTO policy lookups, onboarding FAQs - answered automatically in Slack before they become tickets. HR handles the work that actually needs a human.
Customer Support
Common customer questions answered from your connected help center before they reach an agent. Deflection rates tracked per question type so coverage improves automatically over time.
Incident Response
AI detects urgency signals in incoming messages, sets priority automatically, and routes critical issues to the right responders before anyone manually triages them.
Every AI capability in one place - all running in the background.
AI Deflection
Common questions answered instantly from your connected knowledge sources - Notion, Confluence, Guru, your help center, past tickets - before they reach your team.
Auto Priority
Set priority automatically based on ticket content
AI Categorize
Categorize requests using natural language
AI Assist
Agents open a ticket and see an instant conversation summary, estimated customer sentiment, and suggested tags - applied with one click.
AI Writing Tools
Draft responses based on context and history
Knowledge Builder
Convert resolutions into knowledge articles
Connected to the knowledge your team already has
Foqal's AI searches across every knowledge source you connect - so deflection is only as good as your existing documentation, and gets better as it grows.
What it looks like when AI handles the volume first.
after switching to Foqal
- Andela
Teams using Foqal AI
AI Agents works alongside the rest of the Foqal platform.
Workflows
The automation engine that routes requests, triggers approvals, and fires actions across your stack - working alongside AI Agents to handle everything that needs a structured process, not just an answer.
Request Management
Every request that AI can't deflect becomes a tracked, structured request - captured, assigned, and closed with a full audit trail.
Integrations
The full ecosystem of knowledge sources, ticketing systems, and tools Foqal connects to - the foundation that makes AI deflection accurate and improving.
Things teams usually ask about AI Agents.
The questions your team keeps answering shouldn't need your team.
See how IT, HR, and support teams use Foqal AI to reduce volume, route smarter, and keep their knowledge base current - automatically.
