Seamless Intercom Integration with Slack & Teams channels through Foqal

Foqal seamlessly integrates your Intercom Inbox with Slack and Microsoft Teams. Chat with customers, view data, assign conversations, and access enhanced reports without switching platforms. With Foqal, manage Intercom Conversation from Slack. Receive notifications and respond to customer queries directly in Slack. Plus, Foqal supports Conversation assignments, SLAs, tagging, and more for teams. Customers experience no change in interaction, whether through web chat, email, or other Intercom channels.

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Available Actions
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Add Contact to Conversation

Adds a contact to an existing conversation with optional admin assignment

Add Tag to Conversation

Add a tag to an Intercom conversation. If the tag doesn't exist, it will be created automatically.

Find Contact

Finds a contact in Intercom by email address or user ID and returns the user object

Get Contact Field

Gets a field from the contact record

Get Current Conversation Id

Gets the id of the current conversation

Get Ticket Field

Gets a field on the ticket

Set Contact Field

Set Contact Field Value

Set Conversation Field

Set Conversation Field Value

Set Conversation Priority

Sets the priority level of a conversation

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Ticketing