As an IT professional, you know the challenges of tracking requests, measuring workload impact, and keeping up with a constant influx of direct Slack DMs. It's time to take control and streamline your IT support workflows directly in Slack. Watch this video to hear from leaders at Cohere, Xilio Therapeutics, and Foqal who share their real-world experiences in building successful Slack-powered IT help desks.
Managing IT support in Slack starts simple and becomes unmanageable fast — requests buried in DMs, no visibility into workload, and no way to prove to leadership how much your team is actually handling.
In this session, IT leaders from Cohere and Xilio Therapeutics share how they moved from DM chaos to a structured, trackable help desk — including the specific workflows they used to centralize requests, automate repeat tasks, and build the workload data that makes the business case for IT investment.
Featuring leaders from Cohere, Xilio Therapeutics, and Foqal. 45 min.
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