The panel shared real-world strategies and learnings on applying AI in Slack to improve IT support. Topics included: Automate and Deflect Common Requests: From onboarding and offboarding to password resets and device troubleshooting, panelists detailed how AI is being used to automate and reduce the burden of repetitive tasks.Drive Better User Experience: AI-powered workflows are improving employee satisfaction by providing faster answers and more natural interactions, often in Slack.
AI in IT sounds promising — but applying it in practice without disrupting existing workflows, overspending on models, or losing employee trust is where most teams get stuck.
This expert panel covers the real-world strategies IT leaders are using today: automating high-volume requests like onboarding and password resets, building AI-friendly cultures that drive adoption, choosing and combining LLMs cost-effectively, and shifting from reactive firefighting to proactive service delivery.
Featuring Dan Turchin (PeopleReign), Everaldo Aguiar (PagerDuty), and Emily Bragg (Wayve), moderated by Foqal CEO Vlad Shlosberg. 70 min.
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