Iru (formerly Kandji) announced its Foqal integration, which brings live Apple device data—such as name, model, OS version, serial number, blueprint, and enrollment details—directly into Slack and support tickets, allowing admins to view and act on devices (lock, reset, rename, reinstall agent, unlock users) without leaving Slack. The integration also enables employee‑initiated automations for device actions, marking a notable third‑party collaboration highlighted in Iru’s blog.
Iru (formerly Kandji) — the Apple device management platform used by IT teams at thousands of organizations — published a dedicated feature on its blog covering the Foqal integration and what it enables for IT administrators managing Apple device fleets.
The piece details how Foqal's Iru integration pulls live device data directly into support tickets and Slack conversations, giving IT admins instant access to device name, model, OS version, serial number, blueprint, and last enrollment — without leaving Slack. Beyond information surfacing, the integration enables IT admins to take direct action on Iru-managed devices from within Slack or the Foqal ticketing interface, including remotely locking, resetting, or renaming a device, reinstalling the Iru agent, or unlocking a local user account.
The feature also highlights Foqal-powered automations that allow device actions to be triggered by employees directly — without requiring an administrator's manual intervention. Iru’s coverage represents one of the first major third-party integrations to receive a dedicated editorial feature from a partner publication, and reflects the depth of the native connection between the two platforms.
The original article is available on the Kandji blog (now published at iru.com following Kandji's rebrand to Iru).
About Foqal: Foqal is the Slack-first operations platform that turns conversations into automated workflows for IT, support, and operations teams. Built natively for Slack and Microsoft Teams, Foqal captures every request automatically, routes it to the right person, and gives teams the reporting to prove their operational impact — without asking anyone to change how they work. Learn more at foqal.io.
Press contact: press@foqal.io
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