Newsroom

The latest from Foqal.

News, announcements, and updates from the team building the Slack-first operations platform.

A New Look for foqal.io

Foqal.io

June 9, 2026Read article

Foqal Returns to MacAdmins 2026 as a Sponsor

Foqal will sponsor MacAdmins 2026 again, supporting the July 7–10 conference at Penn State University, and invites attendees to meet the team. The company’s Slack‑first operations platform automates IT workflows, captures requests, routes them, and provides reporting without changing user habits. For more information, visit

April 6, 2026Read article

Foqal to Sponsor Zendesk Relate 2026 in Denver

Foqal will sponsor Zendesk Relate 2026 in Denver (May 18‑20), showcasing its Slack‑first platform that automates internal operational workflows and integrates with Zendesk, while also offering on‑site connections and press contact information.

March 30, 2026Read article

Company News

Foqal CEO, Vlad Shlosberg, Featured on Hyperengage

Foqal CEO Vlad Shlosberg discusses on the Hyperengage Podcast how Slack and Microsoft Teams are reshaping support operations, the real‑world adoption of AI driven by executive demand, and why first‑response time matters more than resolution speed in messaging‑based support. He explains Foqal’s evolution from a Slack support tool to a broader platform for IT, HR, and operations, its community‑focused go‑to‑market strategy, and its expansion into internal use cases, highlighting the benefits of automated, conversation‑driven workflows.

December 11, 2025Read article

Events

Foqal Sponsors Zendesk Sales Kickoff 2026

Foqal is sponsoring Zendesk’s 2026 Sales Kickoff, highlighting a deepening partnership where Foqal’s Slack‑first operations platform complements Zendesk’s support tools by automating internal requests, routing them in Slack, and integrating with Zendesk workflows, signaling strong collaboration and future joint initiatives.

November 3, 2025Read article

Foqal Now Integrates with OpenAI

Foqal now integrates directly with OpenAI, enabling real‑time AI analysis of incoming messages, automatic categorization, urgency detection, suggested responses, and concise summaries for complex threads, all while keeping agents in control of final decisions.

June 16, 2025Read article

Update

AI Feature Suite

Foqal introduces five integrated AI features—AI Assist for instant request summaries and sentiment insights, Ask AI for conversational ticket actions, AI Writing Tools that suggest, edit, translate, and convert responses into knowledge articles, Auto Priority that automatically assigns urgency, and Knowledge Builder that generates draft knowledge‑base content from resolved tickets—available now by opt‑in, with data never used to train external models and fully controllable via account settings.

April 29, 2025Read article

Events

Foqal Sponsors MacAdmins Conference 2025

Foqal sponsors the MacAdmins 2025 conference (July 15–18, Penn State University) to support the community of Apple and IT administrators, highlighting its Slack‑first operations platform that automates workflows, captures requests, routes them, and provides reporting for IT teams.

March 10, 2025Read article

Foqal Launches Zapier Integration, Connecting to 3,000+ Apps

Foqal has launched a native Zapier integration, letting users connect the Slack‑first operations platform to over 3,000 apps for automated workflows without code, enabling triggers and actions between Foqal and other tools to streamline support, IT, and operations processes.

October 17, 2024Read article

Foqal Launches Native Integration with ServiceNow

Foqal now offers a native integration with ServiceNow that syncs Slack‑initiated tickets and requests with ServiceNow and reflects status updates back in Slack, enabling IT and operations teams to capture, track, and resolve Slack‑originated requests within their existing ServiceNow workflow without replacing either platform.

May 29, 2024Read article

Update

Foqal Now Available as a Verified SAML Integration in Okta

Foqal Agent is now a verified SAML integration in Okta’s Integration Network, meaning it has passed Okta’s verification and can be connected directly without custom setup. This enables automated access provisioning, onboarding/offboarding, and approval workflows that trigger Okta actions from Slack, with documentation available through Foqal’s support center.

October 18, 2023Read article

Company News

SOC 2 Type 2

Foqal has achieved SOC 2 Type 2 certification, confirming that its security controls consistently meet AICPA standards for protecting customer data’s security, availability, and confidentiality. This validation assures enterprises that Foqal’s platform—used for IT, HR, and operations workflows such as access provisioning and employee onboarding—offers reliable data confidentiality and audit trails. Full compliance documents are accessible via the Foqal Security and Trust Center, with NDA options available for enterprise customers.

June 26, 2023Read article