Foqal.io
Today we launched a redesigned foqal.io.
The biggest change isn't visual — it's structural. The new site is organized around what different teams are trying to solve, not just what Foqal does. If you're in IT, HR, or customer support, you should be able to land on the site and immediately find content that's relevant to your situation — without reading through material that isn't.
More content for the teams we serve
We've built out dedicated sections for IT, HR and people ops, and customer support teams — each with content specific to what those teams handle day to day.
Alongside those, we launched a use case library covering the specific workflows where Foqal has the most immediate impact: user provisioning, access management, incident response, and internal help desk. Each one has its own page walking through how the workflow runs, what integrations are involved, and what teams typically see as a result. More use cases are in development and will be added as they're ready.
More resources before you talk to us
We expanded the resources available for teams evaluating Foqal.
Customer Stories now has dedicated pages for individual outcomes — the specific situation before Foqal, what was implemented, and what changed.
The Comparisons section gives an honest look at how Foqal stacks up against legacy help desks and ITSM tools — including where those tools are the better fit. And the Content Library has ebooks, best practice guides, and implementation resources for teams who want to go deeper before getting on a call.
What didn't change
The product is the same Foqal it's always been. No functionality changes, no pricing changes. If you're an existing customer, your experience is unchanged.
If you've been evaluating Foqal and have questions, reach out — we're happy to walk through whatever's useful.
And if you're ready to see it in action, book a demo.
About Foqal Foqal is the operations platform that turns Slack and Microsoft Teams conversations into structured, automated, reportable workflows — for IT, HR, and customer support teams. Learn more at foqal.io.
See how Foqal can help your team deliver faster, smarter support.
Start Free TrialFoqal will sponsor MacAdmins 2026 again, supporting the July 7–10 conference at Penn State University, and invites attendees to meet the team. The company’s Slack‑first operations platform automates IT workflows, captures requests, routes them, and provides reporting without changing user habits. For more information, visit
Foqal will sponsor Zendesk Relate 2026 in Denver (May 18‑20), showcasing its Slack‑first platform that automates internal operational workflows and integrates with Zendesk, while also offering on‑site connections and press contact information.
Foqal CEO Vlad Shlosberg discusses on the Hyperengage Podcast how Slack and Microsoft Teams are reshaping support operations, the real‑world adoption of AI driven by executive demand, and why first‑response time matters more than resolution speed in messaging‑based support. He explains Foqal’s evolution from a Slack support tool to a broader platform for IT, HR, and operations, its community‑focused go‑to‑market strategy, and its expansion into internal use cases, highlighting the benefits of automated, conversation‑driven workflows.