Used by organizations of all kinds

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Single pane of glass

Create a central place to manage all your support tickets, whether they originate in email, phone, Slack, or fax machine (well maybe not that). When you respond in a public comment in Zendesk, the message is sent back to the requestor in Slack.

Reports & Metrics

Do you know how much time your team is spending with customers in Slack? Understand your customers and team not only with Zendesk Explore but also with our Google Data Studio integration.

Never lose anything

Ever get a urgent customer request at 5pm on on a Friday before a long weekend? Are you sure your team will see it or get back to later? With Foqal, every message is automatically captured, so its impossible to lose or miss any customer message.

"Customers love having Slack as a support tool. Having Agent just makes sense"

Akash Ganapathi
Solutions Team Lead at JupiterOne
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"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson
Engineering Manager, Customer Success, Gatsby
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"Because of Foqal, I'm gathering data [Airspace] never had access to before"

Alyssa Dyas
Product Support Manager at Airspace
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"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."

Ethan Jones
Technical Support Manager at Opentrons

Pricing

Base

$50

per agent, per month
30-day money-back guarantee, no contracts

Support Channels

  • Private/Shared Slack Channels
  • Email
  • Web Chat

Features

  • Hub + Spoke
  • Announcements
  • Customization
  • Feedback (CSAT, CES, NPS)
  • Notes & Tags

Reporting

  • In-app reporting
  • Google Data Studio Integration

Integrations

  • Zendesk

Enterprise

Includes everything in Base plus

Other Integrations

  • Hubspot
  • Atlassian
  • Salesforce
  • Service Now
  • ...and more

Support

  • Dedicated 24/7, 365 Support