Create a central place to manage all your support tickets, whether they originate in email, phone, Slack, or fax machine (well maybe not that). When you respond in a public comment in Zendesk, the message is sent back to the requestor in Slack.
Do you know how much time your team is spending with customers in Slack? Understand your customers and team not only with Zendesk Explore but also with our Google Data Studio integration.
Ever get a urgent customer request at 5pm on on a Friday before a long weekend? Are you sure your team will see it or get back to later? With Foqal, every message is automatically captured, so its impossible to lose or miss any customer message.