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Your customers are in Slack, but your team is in Zendesk. You know creating a Zendesk ticket for each Slack conversation is a non-starter, but dividing the work between the team, making sure nothing is missed, getting account history, reports, and data from the CRM is impossible in Slack. With Foqal's Zendesk/Slack integration, manage all of your Slack conversations from across all of your customer channels while getting all the powerful features of Zendesk - all through Foqal!
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Give us some basic information or book a call and we can tell you all about the entire Foqal platform or just the Slack Connect inviter.
Create a central place to manage all your support tickets, whether they originate in email, phone, Slack, or fax machine (well maybe not that). When you respond in a public comment in Zendesk, the message is sent back to the requestor in Slack.
Do you know how much time your team is spending with customers in Slack? Understand your customers and team not only with Zendesk Explore but also with our Google Data Studio integration.
Ever get a urgent customer request at 5pm on on a Friday before a long weekend? Are you sure your team will see it or get back to later? With Foqal, every message is automatically captured, so its impossible to lose or miss any customer message.
