Foqal for Slack

Turn Slack messages into tracked, resolved requests.

Work arrives in Slack and gets handled informally - no record, no routing, no follow-up. Foqal is the operations layer that lives natively inside Slack, so every IT, HR, and support request is captured, routed, automated, and closed without anyone leaving the channel they already work in.

Add to Slack See how it works

What is Foqal?

The problem Foqal solves

Foqal is a service operations platform for IT, HR, and customer support teams. Work arrives informally in Slack, gets handled informally, and disappears without a record. There's no queue, no ownership, no SLA, and no report of what happened - so requests slip through the cracks and managers fly blind.

Legacy tools built to solve this sit outside Slack, which is exactly why they never get used consistently. Foqal is the layer that makes every team's work structured, trackable, and reportable - running inside the platform your employees already use every day. A message becomes a tracked request, gets routed to the right owner, triggers the right automations and approvals, and closes with a complete audit trail. Your employees keep working in Slack. Your team finally gets structure.

See it in action

Employees ask in Slack. Foqal handles the rest.

A question becomes an instant answer with context from your connected tools. A request becomes a tracked ticket with automatic routing to the right owner, approvals, and a complete audit trail - all without leaving Slack.

Requests are captured from messages, DMs, emoji reactions, and slash commands
Workflows route each request and fire actions across your connected tools
AI agents deflect common questions and draft replies for your team
Everything stays logged with SLA tracking and an exportable audit trail

Acme

Starred

#ask-it

Channels

Apps

Foqal Agent

# ask-it

Message #ask-it

Getting started

Install Foqal and get set up

Three steps from install to your first tracked request - all inside Slack.

Add Foqal to Slack

Click Add to Slack and authorize the Foqal agent for your workspace. You'll need workspace admin rights, or your IT admin, to approve the install.

Follow the guided setup

Right after installing, the Foqal agent sends you a direct message that walks through the rest of setup. Find it under Apps in your Slack sidebar.

Create your first request

Message the Foqal agent, use the /foqal command, or react with an emoji to capture your first tracked request. Foqal confirms each action right in Slack.

Add to Slack

Installing creates a free 30-day trial for your workspace.

Support

Help is always available

Whether you're setting up for the first time or scaling Foqal across teams, our team and resources are here to help.

Knowledge base

Step-by-step setup guides, integration docs, and answers to common questions.

Browse the knowledge base

Slack-based support

Get hands-on help from a Foqal technician in a shared Slack channel during your trial and beyond.

Get in touch

Built for enterprise

Secure by design. Compliant by default.

Every request, action, and approval runs on infrastructure your security and compliance teams can sign off on without slowing anyone down.

SOC 2 Type II certified

Audited annually by an independent third party

View security documentation

SOC 2 Type II

Independently audited controls you can hand straight to your security team.

SSO & SCIM provisioning

Connect your identity provider and automate access as people join, move, or leave.

Role-based access control

Granular permissions so every person sees exactly what they should - and nothing more.

Private mode

Sensitive HR and IT requests stay confidential, visible only to the people who need them.

Exportable audit trails

Every action is logged and exportable, so compliance reviews are a download away.

Encrypted end to end

Data is encrypted in transit and at rest, with strict per-tenant isolation by default.

Transparent about your data

Foqal only requests the Slack permissions it needs to capture, route, and resolve requests. Review exactly what we collect and which scopes we ask for before you install.