Your customers are in Slack, but your team is in Zendesk. You know creating a Zendesk ticket for each Slack conversation is a non-starter, but dividing the work between the team, making sure nothing is missed, getting account history, reports, and data from the CRM is impossibe in Slack. With Foqal's Zendesk/Slack integration, manage all of your Slack conversations from across all of your customer channels while getting all the powerful features of Zendesk - all through Foqal!
Find out more at foqal.io/landing/slack-zendesk.
Automate these workflows and actions through the Foqal + Zendesk integration.
Attaches a Foqal ticket to a Zendesk ticket
Adds a note to a ticket
Adds a tags to a ticket
Assigns the ticket to a group
Assigns an existing ticket to a user.
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Get started with Foqal and set up your Zendesk integration in minutes.
Creates a user
Create a side conversation for the specified ticket.
Creates a ticket and establishes a bi-directional connection with it.
Simply creates a new ticket in Zendesk but does not establish a bi-directional synchronization
Assigns fields to a ticket.
Looks to see if the user exists. If the user does not exist, creates a new user.
Finds a user by email address
If Foqal has already created a ticket, this returns the ticket id.
Gets the text name or label for a custom field value.
Gets the external ID of a ticket
Gets the value of a field.
Gets the Side Conversation's child ticket id
Gets the Side Conversation's external Id
Gets a user by the Zendesk user Id
Removes any connection that the current Foqal ticket has attached to the ticket.
Removes tags from a ticket
Sets the value of a custom field.
Sets the type of form
Sets the ticket priority
Updates a ticket setting the associated brand
Sets the subject of the ticket
Sets the type of ticket.
Add a sharing agreement
Updates the ticket status