Vlad Shlosberg

Founder
@
Foqal

Vlad Shlosberg is the CEO and Founder of Foqal, a customer support platform for messaging platforms such as Slack and Microsoft Teams. Outside of Foqal, Vlad loves cooking, hanging out with his wife and dog, and practicing Brazilian Jiu Jitsu.

Events

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Articles

Migrating from Halp to Foqal: A Seamless Transition for Your Customer Support
March 14, 2024
3
min
Welcome Back to Our Revamped Blog: Exciting Updates from Foqal!
March 14, 2024
2
min
Secret to measuring and benchmarks Slack channel customer service
March 14, 2024
5
min
Models of Slack Support
March 14, 2024
4
min
Slack Community channels
March 14, 2024
4
min
Slack Support Podcast
March 14, 2024
1
min
Is Slack support like Chat?
March 14, 2024
3
min
How to Efficiently Use Slack in Level 2 Customer Support
March 14, 2024
6
min
The Future of AI-Powered Slack Support
March 14, 2024
4
min
Website Updates
March 14, 2024
2
min
Is creating a ticket too much friction?
March 14, 2024
6
min
Microsoft Teams Beta Release
March 14, 2024
1
min

Case Studies

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Past Events

Streamlining Messaging-based Customer Service for Increased CSAT and Reduced Costs

Sep 19, 2023 10:00 AM
|
Live Webinar
|
60
min

Join Andela Senior Support Manager Sarah Seiwert and Foqal Founder and CEO Vlad Shlosberg as they discuss practical strategies for enhancing the efficiency of the people, processes and technologies behind delivering messaging-based customer service. Sarah will share her journey of building metrics, automations and accountability structures for establishing world class support operations.

Ditch the Slack DM Chaos: Regain Control of IT Support

Apr 17, 2024 10:00 AM
|
Live Webinar
|
45
min

As an IT professional, you know the challenges of tracking requests, measuring workload impact, and keeping up with a constant influx of direct Slack DMs. It's time to take control and streamline your IT support workflows directly in Slack. Join leaders from Cohere, Xilio Therapeutics, and Foqal who will share their real-world experiences in building successful Slack-powered IT help desks.

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