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Customer Support

Modernize Support to Meet Customers Where They Are! See how Sysdig scaled engagement with Slack.

Live Webinar
 | 
November 6, 2024 10:00 AM

Join us for an exclusive insight into the future of enterprise customer support with Anthony Field of Sysdig moderated by Foqal CEO Vlad Shlosberg. Discover how Sysdig has modernized its customer support to deliver service in Slack with automation, at scale, creating a powerful system that automates customer operations and delivers exceptional service.

Speakers

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Live Webinar

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45
min

Key Topics:

  • Overcoming challenges in complex enterprise customer support
  • Integrating Slack, Salesforce, and other tools for streamlined operations
  • Automating ticketing systems and customer interactions
  • Strategies for rapid issue resolution in a distributed IT environment

Learn how Sysdig's innovative approach has not only maintained but elevated their support quality, setting new standards in the industry. Gain actionable insights to revolutionize your own customer support processes.

Who Should Attend:

  • Customer Support Leaders seeking to modernize their support stack
  • IT and Operations Managers aiming to optimize cross-platform workflows
  • SaaS Professionals interested in Slack, Intercom, Salesforce, and Jira integration
  • Customer Success Managers in complex enterprise environments

Don't miss this opportunity to learn from industry leaders and take your customer support to the next level.

Event Details

This event is a
Live Webinar
on
Wednesday, November 6, 2024
at
10:00 am
. More information will be provided about this event after registration.

Speakers

Anthony Field
Anthony Field
Sysdig
 | 
Director, Service Operations

Anthony Field is an accomplished business operations leader with over 13 years of experience transforming organizations by migrating manual processes into automated, data-driven insights. Currently serving as the Director of Service Operations at Sysdig, Anthony has a proven track record of driving efficiency and growth in both large enterprises and startup environments. His expertise spans strategic business operational analysis, global team leadership, and the implementation of enterprise-grade business intelligence tools. With a strong foundation in finance and economics from the Isenberg School of Management at UMass Amherst, Anthony combines analytical rigor with a passion for continuous improvement. Outside of his professional pursuits, he enjoys being a husband as well as a father to two, traveling, exercising, and playing the tenor saxophone.

Vlad Shlosberg
Vlad Shlosberg
Foqal
 | 
Founder

Vlad Shlosberg is the CEO and Founder of Foqal, a customer support platform for messaging platforms such as Slack and Microsoft Teams. Outside of Foqal, Vlad loves cooking, hanging out with his wife and dog, and practicing Brazilian Jiu Jitsu.