Flip Sasser

Co-founder & CTO
@
Arches

Flip Sasser is a co-founder and CTO at Arches, a digital growth engine specializing in the e-commerce industry. Previously, he was the CTO at WholesomeCo, where he led the development of a custom e-commerce platform. He has extensive experience in product management and technology leadership, having held roles such as Chief Product Officer at Fixt Inc. and Head of Product at Groupon’s OrderUp. Flip holds an MBA in Entrepreneurship from Babson College and a BA in Sociology from the University of Denver.

Events

No items found.

Articles

This author has not published any blogs yet.

Case Studies

Arches Streamlines Managed Services with Cross-Slack and Teams Support

Arches, an e-commerce platform provider, faced support management challenges due to a legacy system and lack of a robust escalation system. They turned to Foqal to create a unified support management system, which significantly improved response times, streamlined communication, and reduced engineering involvement in triage. The new system also provided tailored messaging, prompt escalation of genuine issues, and valuable metrics for optimization.

Past Events

No items found.

Ready to learn more?

Want to find out how Foqal can make your Slack support more efficient?
Book a Demo