‍Ben Robertson

Global Director of Technical Support and Customer Success
@
Netlify

Ben is the Global Director of Technical Support and Customer Success at Netlify - a development platform that includes build, deploy, and serverless backend services. Ben and his team have been using Agent to support his customers in Slack since February of 2021.

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Case Studies

Netlify Transforms Slack Support into Reliable-Measurable Service

Discover how Netlify achieved 91% SLA adherence and doubled ticket volume by integrating Slack, transforming their customer support into a reliable and measurable service.

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