Human-Centred IT Communication Guide

Enjoyed Nathan’s talk? Download the Communication Guide

Nathan Beranger's talk at Mac Admins made the case that IT support works better when it feels human. We put this Communication Guide together so the ideas don't stop at the door.

Here are the top six situations most IT team runs into with human-centred responses that actually help. Plus a language table showing the difference between messages that sound like a system and ones that sound like a person. This 2-page guide comes with a short reflection exercise as an easy starting point.

A look inside

The One Who's Been Waiting Too Long

Human-Centred IT Communication Guide.pdf

:::callout[] Nathan Beranger is Manager, I.T. Systems at Bridgeable, a Toronto-based service design consultancy built around exactly this idea, that good experiences come from putting people first. With over 15 years in IT, Nathan has spent his career on the side of support that most vendors don't talk about: the actual conversation between the person asking for help and the person providing it. :::

About Foqal

The Communication Guide is about the moments that need a real person. Foqal is built for the moments that don't; it automates the repetitive parts of IT ops so your team has more time for the conversations that actually require one. Curious? There's a raffle below, and a demo option if you want to see it firsthand.

Want a chance to win a drone?

Enter for your chance to win the HoverAir Drone. And if you want to see how Foqal works, book some time and we'll throw in a t-shirt when you complete a demo.

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If you requested a demo, you'll be taken to our scheduler right after you submit to pick a time that works for you.

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