Foqal integrates your Intercom with Slack to allow you to chat with your customers, view customer data, assign conversations, and get enhanced reports and metrics.
You are busy and don't have time to switch between intercom and your other job. With Foqal Agent's integration with Intercom, you can communicate with customers, manage assignments, and get the features of both Intercom and Agent from the comfort of your own Slack. When a new customer question comes in, Agent will notify you in Slack and allow you to respond directly from Slack. Have a team? Agent supports assignments, SLA's, tagging, and many other features you need to get your job done more easily!
Best of all - your customers wont know the difference. Whether they are contacting you via web chat, email, or any channels supported by Intercom, they will interact the same way they do today.
Automate these workflows and actions through the Foqal + Intercom integration.
Adds a contact to an existing conversation with optional admin assignment
Add a tag to an Intercom conversation. If the tag doesn't exist, it will be created automatically.
Finds a contact in Intercom by email address or user ID and returns the user object
Gets a field from the contact record
Gets the id of the current conversation
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Get started with Foqal and set up your Intercom integration in minutes.
Gets a field on the ticket
Set Contact Field Value
Set Conversation Field Value
Sets the priority level of a conversation