Customer.io + Foqal connects the marketing profile of a customer to the support conversation. From a ticket, workflow or chat, the AI assistant can find a person by email, read their attributes, segments and recent activity, and update them without anyone opening another tab.
Track events and page views as things happen in support, create objects such as accounts or workspaces and relate people to them, and merge duplicate profiles when the same customer writes in from two addresses.
Messaging is covered end to end: send transactional email, SMS and push, trigger broadcasts and schedule newsletters, and submit forms. Because support conversations so often end in "please stop emailing me", subscription handling is first class — read and set topic preferences, add and remove people from manual segments, manage the global opt-out list, and generate subscription centre links.
Exports round it out, so a workflow can request, poll and download a customer or campaign export.
Connect with your Track and App API credentials from Account Settings; add a Pipelines key if you also use the CDP.
Automate these workflows and actions through the Foqal + Customer.io integration.
Creates a person or updates their attributes.
Adds up to 1000 people to a manual segment.
Reports whether an email address is blocked, bounced, marked as spam or invalid.
Returns the region and environment id of the connected Customer.io account.
Creates a manual segment that people can be added to through the API.
Other integrations that work great with Foqal.
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Creates or updates a company, account or other non-person object.
Deletes a person and their history.
Deletes a segment without deleting the people in it.
Deletes an object and every relationship pointing at it.
Starts an export of the deliveries for a campaign, newsletter or transactional message.
Starts an export of the people matching a filter or segment.
Looks up the people with an email address.
Returns a person's recent events, page views and attribute changes.
Returns everything stored on a person.
Lists the objects a person is related to.
Lists the segments a person belongs to.
Returns the SMS and WhatsApp senders a person has opted out of.
Returns one segment.
Generates a personal subscription centre link, valid for 24 hours.
Returns one export, including whether it has finished building.
Returns a download URL for a finished export.
Returns sent, delivered, opened, clicked and unsubscribed counts for a broadcast.
Returns sent, delivered, opened, clicked and converted counts for a campaign.
Returns the deliveries sent to a person.
Returns sent, delivered, opened, clicked and unsubscribed counts for a newsletter.
Lists the people in a segment.
Returns how many people are in a segment.
Returns the topics a person is subscribed to.
Sends person traits through the Pipelines API so they also reach connected destinations.
Lists the broadcasts in the workspace.
Lists the campaigns in the workspace.
Lists the exports in the workspace and their status.
Lists the newsletters in the workspace.
Lists the object types configured in the workspace.
Lists the segments in the workspace.
Lists everyone who has opted out of a sender.
Lists the message channels people can subscribe to.
Lists the subscription centre topics and their ids.
Merges a duplicate person into a primary person.
Opts a person out of, or back in to, a specific SMS or WhatsApp sender.
Adds or removes the relationships between a person and one or more objects.
Clears a suppression so the address can be emailed again.
Removes up to 1000 people from a manual segment.
Schedules a draft newsletter for a future time.
Finds people matching a segment and attribute filter.
Sends a draft newsletter to its configured audience immediately.
Sends a transactional email such as a receipt or password reset.
Sends a push notification to a person's registered devices.
Sends a transactional SMS such as a verification code.
Subscribes or unsubscribes a person from individual topics.
Records a form submission, creating or updating the person it identifies.
Deletes a person and permanently blocks their identifier.
Records a page view against a person.
Sends a page view through the Pipelines API so it also reaches connected destinations.
Records an event for a visitor who has not been identified yet.
Records an event against a person.
Sends an event through the Pipelines API so it also reaches connected destinations.
Starts a broadcast, optionally overriding its audience.
Sets the global unsubscribed flag, stopping email, SMS, WhatsApp and push.
Releases a suppressed identifier so it can be used again.
