Andela’s Sarah Seiwert and Foqal CEO Vlad Shlosberg discuss how Andela built a world‑class Slack‑based support operation, covering in‑channel ticketing, automated resolutions, agent tooling, and the key metrics that ensure accountability.
Andela's Sarah Seiwert joined Foqal CEO Vlad Shlosberg to walk through how Andela built a world-class Slack-based support operation — covering in-channel ticketing, automated resolutions, agent tooling, and the metrics that made it all accountable. 43 min.
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