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Why can't your internal customers just remember to use the ticketing system instead of direct messaging your team? Why is your team spending so much time supporting requests that can easily be automated? Use Foqal Agent to bring your Helpdesk into Slack and get accurate reporting, understand deflection opportunities, and automate the s*** out of your workflow.
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Teaching your employees to message a specific bot, in a specific way, at a specific time is impossible. Agent gives your customers so many self-explanatory ways to make requests, you never have to think about onboarding customers to a platform again. All tickets simply appear in the queue - no education required.
Bring all of the teams and departments together under a single platform, whether its approval requests for IT, benefits questions for HR, expense reports for Finance, Foqal Agent has a workflow for each of your use cases.
Do you require a lot of context to understand the customer's concern? Does triaging a question take too many follow up questions? With custom forms, you can get all the context form the customer before engaging your agents.
We know that most of your requests require some approval - new hardware, software access, etc. By integrating with your IDP, Foqal will identify who should approve the request, send the approval request directly in Slack, and only engage your agents for provisioning if required.
Give us some basic information or book a call and we can tell you all about the Foqal platform and bringing Helpdesk into Slack.
