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Foqal turns your IT Help Desk into a user-friendly channel on Slack or MS Teams. It provides messaging-native ticketing so easy to use it will eliminate DMs for service requests. It also provides reporting and automation so you can measure efficiency, identify deflection opportunities, and automate the s*** out of your workflow. Foqal seamlessly integrates back to 3rd party ticketing like Jira, ServiceNow and Zendesk for a full picture and end-to-end experience your users will love.
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Teaching your employees to message IT Help Desk requests to a specific bot, in a specific way, at a specific time is impossible. Foqal Agent gives your customers multiple, self-explanatory ways to make requests, so you never have to think about onboarding users to a platform again. All tickets simply appear in the queue - no education required.
Bring all of the teams and departments together under a single platform, whether its approval requests for IT, benefits questions for HR, expense reports for Finance, Foqal Agent has a workflow for each of your use cases.
Do you require a lot of context to understand the customer's concern? Does triaging a question take too many follow up questions? With custom forms, you can get all the context form the customer before engaging your agents.
We know that most of your requests require some approval - new hardware, software access, etc. By integrating with your IDP, Foqal will identify who should approve the request, send the approval request directly in Slack, and only engage your agents for provisioning if required.
Give us some basic information or book a call and we can tell you all about the Foqal platform brings your IT Help Desk into Slack.
