Automated Ticket Routing for Queues & Teams
Foqal automatically routes tickets to any number of Queues & Teams based on request type or channel.
Halp only offers (1) queue for the Slack workspace.
Service Level Objectives & Agreements
Foqal has highly customizable SLAs for different severity levels, configurable for each channel.
Halp as limited SLA integration.
Message Retention in Slack and free Slack accounts
Once a Foqal ticket is created, you never lose it. Even if the actual Slack message is deleted due to retention policies or free Slack accounts.
Halp loses tickets due to message retention policies.
Foqal has bi-directional integration with systems of record to create tickets and updates as well as back into Slack.
Halp only has one way ticket integration.
Single Sign-On, Identity Provider
Foqal looks up employee information, managers, or kick-off password resets, and other actions directly without having to go into Okta or One Login.