Want to know how we compare?

You know, we are not really here to compare ourselves with the competition. We know what our customers want because we listen to them and we want to give you the best experience that fits your workflow. So how about we tell you what we are good at, and we would love to hear from you how we compare.

Used by organizations of all kinds

Comparison Matrix

Foqal

Competition

Ticketing

Creating a ticket
7 ways for users to create a ticket.
No user education required

Have to teach users to add emojis or direct message a bot.
Recommended Approach
Floating bar sits at the bottom of a channel and invites uses to create a request. No user education required.

Using Emoji
Ticket Types
Configure public or private tickets based on ticket type or channel. Create public requests for IT and private requests for HR.

All tickets public
Emoji Actions
Assign actions to emoji's. For example, configure ⚡ to make a ticket urgent directly from the thread

No custom actions
Channels
Slack, Email, Web Chat

Slack

Request Types

Custom Fields
Many custom field options - text, choice, url, etc

Some competitors only allow text, some have other types
Conditional Fields
Display a choices based on an answer to a previous choice. Display fields based on your workflow or logic

No conditional field logic
Automation
Kick off integrations and automations based on the type of request.

No automation or basic automation

Features

Approvals Workflows
Automatically looks up the manager and sends an approval request in Slack.

Not included or some have approvals through email
Queues and Teams
Any number of teams or queues, route tickets to different teams based on request type or channel

1 queue for the Slack workspace
AI Based Deflection
Pull in articles from different sources and answers the question directly in Slack

Searches for articles and returns a link
SLA
Highly customizable SLAs for different severity levels and configurable per channel

Limited SLA integration
Hours of operation
Display a different type of response whether you are in the office or out of office

Not commonly a feature
Message Retention in Slack and free Slack accounts
Once a ticket is created, you never lose it. Even if the actual message has been deleted due to retention policies or free Slack accounts

Lose tickets due to message retention policies

Integrations

Zendesk
Bi-directional integration with Zendesk to create tickets and update Slack from Zendesk

One way ticket integration
IDP
Look up employee information, managers, or kick off password resets, and other actions directly without having to go into Okta or One Login

Not included
Workflows
Start a Zapier, Workato, or Integromat workflow directly from Foqal

Not included

Support

Channels
Slack Connect (shared channel) to Slack with us directly or Email

Email
Boutique Benefit
We work directly with you to understand what your needs are and often add features or improvements to fit your unique workflow. If you have a unique need, who is going to make a fix, a large publicly traded company, or us?

See how long it takes
SLA
Signed SLA available for larger contract sizes

Not included

Lets Chat

We would like to show you Foqal in action and discuss how we can support your customer needs.
Fill out the form to set up a meeting.