IT leaders demonstrated how self‑service IT in Slack reduces ticket volume, speeds response times, and enables employees to get answers without opening support tickets.
At the Q3 SF Slack Community Meetup, IT leaders from a16z, Virta Health, and The Lucky Foundation shared how they've built self-service IT in Slack — reducing ticket volume, improving response times, and giving employees answers without opening a support ticket. 76 min.
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