Slack Support Podcast

Charlotte Ward of Customer Support Leaders Podcast released the last part of her 6 part series about companies using Slack support.

The original 5 parts:

• [166]: What support and success can look like on Slack
• [167]: Decreasing the distance
• [168]: From Supporting humans to supporting bots through Slack
• [169]: When it works and when it doesn’t
• [170]: A story of 3 occasions

For part 6 I interviewed Charlotte Ward — she told us what she learned from her interviews and how she is considering using Slack support for Snowplow Analytics. This is actually a great place to start:

• https://customersupportleaders.com/2021/02/12/174/

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