Integrating Okta with Foqal offers numerous benefits to users, making it a desirable option for many organizations. Having a centralized platform to manage user access, identity, and security is crucial for businesses of all sizes, and Okta provides just that. By integrating Okta with Foqal, users can streamline their workflows, enhance security, and improve overall productivity. Foqal's Automation platform, coupled with Okta's powerful identity management capabilities, will enable users to access the right information and tools at the right time, ultimately driving better decision-making and problem-solving.
The ability to see information such as manager, team, and department while assisting an internal customer with their issues is incredibly advantageous. This information provides context to the support agent, allowing them to better understand the user's role, responsibilities, and potential impact on the organization. With this insight, the agent can tailor their approach and offer more relevant and targeted assistance, ensuring that the user's concerns are addressed efficiently and effectively. Furthermore, having access to this information promotes better collaboration between departments and teams, as the support agent can easily loop in relevant stakeholders if necessary.
Automation in Foqal is a powerful tool that can significantly improve various aspects of an organization's daily operations. By using automation to look up managers for approval workflows, Foqal can automatically send approval requests to managers and then take action in Okta such as provisioning access to the software. Automation can also be employed for resetting MFA, resetting passwords, and locking user accounts in emergency situations, which helps improve security and protect sensitive data. Overall, integrating Okta with Foqal enables organizations to leverage automation for a wide range of activities, ultimately leading to more efficient processes, better collaboration, and enhanced security.
To help set up Okta, please use the following steps: https://support.foqal.io/answers/urn%3Afq%3Aarticle%3Af4dc449be7f448faaf87824d15561dde