Integrates with Jira or JSM to create tickets and synchronize comments and status bi-directionally.

Integrating Jira or JSM with Foqal provides users with a seamless experience, improving communication and collaboration among team members. This integration is particularly useful for teams that utilize both project management and customer support platforms. By linking Foqal with Jira or JSM, users can easily create tickets and sync comments and statuses without needing to switch between multiple applications. This not only saves time but also ensures that all relevant information is readily available within a single platform, making it easier for team members to stay informed and up to date on project progress and customer concerns.

The benefit of working with other teams using Jira while your team is using Foqal lies in the ability to streamline cross-functional collaboration. In an organization where different teams have their preferred project management tools, integrating Foqal with Jira enables a seamless flow of information and makes it easier for teams to collaborate on projects and share information. This integration minimizes the risk of miscommunication and ensures that all team members have access to the most accurate and updated information, thereby enhancing overall project efficiency and reducing the likelihood of errors.

Using Foqal and Jira or JSM together offers numerous benefits for teams and organizations, ultimately leading to improved project management and customer support. The integration facilitates a unified view of all project and support-related tasks, allowing team members to easily prioritize work and allocate resources effectively. Additionally, the bi-directional synchronization of comments and ticket statuses ensures that everyone stays on the same page, reducing confusion and eliminating duplicate efforts. This integration also fosters better collaboration between teams, as they can easily share updates, discuss issues, and make informed decisions in real-time. Overall, combining the capabilities of Foqal and Jira or JSM enables teams to work more efficiently, improve communication, and deliver a higher quality of work, ultimately leading to increased customer satisfaction and business success.

Available Actions

Connect Thread to Issue

Sets up the bi-directional binding between thread and ticket.

Create an Issue

Creates a new issue

Get Issue Assignee

Gets the user assigned to the issue

Get Issue Creator

Gets the user that created the issue

Get Issue Reporter

Gets the user that reported the issue

Get Project Owner

Gets the ID of the project owner.

JSM: Add Comment

Adds a public or private comment to an existing issue

JSM: Get Form Value

Get a form value

Set a field select Value

Sets a select field in an issue

Set a field value

Sets a field in an issue

Updates Labels

Updates the labels of an issue