AI-Powered Help Desk Inside Slack and Teams

Automate IT support with AI in Slack and MS Teams so you can route, resolve, and report—faster.

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  • Messaging-Native Ticketing: Easily manage tickets in Slack or MS Teams.
  • Automated Workflows: Automate tasks like onboarding and approvals.
  • Actionable Insights: Track productivity, deflection, and satisfaction.
  • 3rd-Party Integrations: Seamlessly sync with ticketing systems and ID management tools.
Empowering Customer Love for Modern Business

Discover How Foqal Drives Efficiency

Image showing multiple ways to open a service ticket

No Onboarding Required: Intuitive Slack IT Help Desk

Training employees to interact with IT systems can be challenging. Foqal simplifies everything by offering multiple, intuitive ways for employees to make requests, with no onboarding or training required. Service requests flow directly into a unified queue, thanks to integrations with your existing tools—ensuring a seamless experience for users and IT teams alike.

Ways to Create a Ticket:

  • Floating Bar: Quickly accessible tools for easy ticket creation.
  • Direct Messages: Convert DMs into tickets automatically.
  • Emoji Shortcuts: Use custom emoji to create tickets or prioritize issues.
Its very simple - set up a channel in Slack, install Agent, and setup the Agent Channel Menu. A big button appears at the bottom of the channel inviting users to engage and create requests. No matter what happens in the channel, the bar will always be at the bottom.
Let's face it, no matter how simple you make it to create requests, some users will simply direct message your team. With Agent, your team can convert any channel or direct message into a ticket simply by clicking on it in Slack.
Having a conversation with an employee in a public channel and they happen to mention something you want to track? Click on any message on any channel, convert it into a ticket, assign it to someone, and keep the conversation going.
Example: Use a 🎫 to create a ticket, 🔥 to prioritize it, and ❤️ to assign it—fully customizable to meet your team’s needs.

Automate and Deflect IT Requests with Integrations

Foqal’s deep integration with 3rd-party systems powers much of the process automation that transforms IT support. Routine tasks such as resetting passwords, provisioning new hardware, and managing software access are automated through integrations with platforms like Jira, ServiceNow, Okta, and OneLogin. This eliminates repetitive work, allowing users to self-serve while ensuring IT remains in control of approvals, provisioning, and tracking.

With integrations, Foqal can automatically pull employee data, manage onboarding and offboarding workflows, and ensure the right approvals are sent to managers for tasks such as software access or hardware provisioning. These processes occur seamlessly within Slack or MS Teams, allowing your team to focus on higher-priority work.
  • Foqal's AI learns from your conversations and articles to answer questions before notifying your team
  • Foqal saves time by automating password reset, MFA Reset, software provisioning, hardware provisioning, onboarding, etc
  • Foqal's powerful dashboard helps you to understand how your deflection is performing, and how much time you just saved.

Unify All Departments Under One Platform

Foqal extends beyond IT, enabling HR, Finance, and TechOps to automate their workflows from a single platform. HR can handle benefits and onboarding, while Finance automates approvals and expense tracking. Integrations with tools like Notion, Confluence, and PagerDuty ensure efficient request handling across all departments.

Custom Forms with Integrated Data Collection

Foqal’s custom forms gather all relevant data upfront from systems like HRIS, ensuring your team has the context needed to resolve requests faster. Dynamic forms adapt based on the request, streamlining triage and reducing manual follow-up.

Streamline Approvals with Automated Workflows

For tasks requiring approval, such as hardware purchases or software access, Foqal automates the process with integrations like Okta and OneLogin. It identifies the right approver, sends requests in Slack or MS Teams, and provisions access once approved, reducing manual intervention.

Enterprise-Grade Security and Compliance

We take your trust seriously and prioritize your data’s protection with enterprise-grade safeguards. Foqal is SOC 2 certified, GDPR and CCPA compliant, and built to meet modern security standards. We rigorously uphold our terms and policies to protect your security and privacy every step of the way.

Independently audited SOC 2 compliance ensures your data stays secure and confidential.
We're fully GDPR compliant, giving EU, UK, and Swiss residents full access to their data.
We’re CCPA compliant, giving California residents the right to access, delete, and control their data.

"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson
Global Director of Technical Support and Customer Success, Netlify

"Because of Foqal, I'm gathering data [Airspace] never had access to before"

Alyssa Dyas
Product Support Manager at Airspace
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"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."

Ethan Jones
Technical Support Manager at Opentrons

"Foqal helps me get a streamline view on my customers and resources and helps me bring the most critical customer issues directly into the view of me and my team."

Michelle Fogwell and Anthony Rozario
Support Manager and Support Engineer and CodeFresh
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Seamless IT Help Desk Integrations
for Maximum Efficiency

Foqal’s wide range of integrations allows IT teams to automate and manage support processes effortlessly. By connecting with the systems you already use for ticketing, user management, and provisioning, Foqal ensures that workflows are streamlined and tasks are handled automatically. This level of integration reduces manual intervention, allowing your team to focus on more strategic tasks and improving overall efficiency.

Install Foqal

Got a question or ready to see Foqal in action? Fill out the form and we’ll guide you through a free 30-day trial—no hassle, all impact.

Pricing

Base

$50

per agent, per month
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Get Started
30-day money-back guarantee, no contracts

Support Channels

  • Slack
  • Email

Features

  • Approval Workflows
  • Custom Fields
  • Customization
  • Feedback (CSAT, CES, NPS)
  • Notes & Tags

Integrations

  • Okta
  • OneLogin
  • Workato
  • Zapier
  • Jamf, Better Cloud, Google, BambooHR,
    any many more to come...

Reporting

  • Google Data Studio Integration

Support

  • Dedicated Slack Channel
  • 12 hours a day, 5 days a week

Enterprise

Contact Us
Includes everything in Base plus

Integrations

  • Zendesk
  • Atlassian
  • Salesforce
  • Service Now
  • ...and more

Support

  • Dedicated 24/7, 365 Support