Spend less time answering the same questions over and over. If you already have an answer stored, Home automatically recommends that answer to the customer.
Do you require a lot of context to understand the customer's concern? Does triaging a question take too many follow up questions? With custom forms, you can get all the context form the customer before engaging your agents.
Do your customers ask for help and then forget they ever did? With our custom notifications, your customers get notified in Slack for any change to a ticket and can respond without leaving Slack.