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Give your customers a Home for support requests, to create tickets, and get help from you. Some call this a customer portal, but we call it your customers Home.
How often do you ask your customers to submit a support ticket and instead they simply Slack a member of your team? It's no surprise - your customers are all in Slack and don't want to go looking for some support tool and to fill out a crazy long form.
Why fight it? Support your customers from their desired interface - Slack, and we will automatically create tickets in your Agent, Zendesk, Jira, Salesforce, or whatever you use for support.
Using Home, save your teams precious time and let them work on more interesting problems. How does that work?
Interact with your customers using Slack and Microsoft Teams with our white-labeled customer portal application tailored for you.
After installing your app in Slack or Microsoft Teams, your customers can create tickets and chat with your agents or account managers from the comfort of their own Slack. Your app works with Zendesk, Salesforce, and Intercom, meaning your agents don't have to change their process at all.
Think of this as giving your customers the feel of shared Slack channels, with the support tooling you actually need to get your job done.
Spend less time answering the same questions over and over. If you already have an answer stored, Home automatically recommends that answer to the customer.
Do you require a lot of context to understand the customer's concern? Does triaging a question take too many follow up questions? With custom forms, you can get all the context form the customer before engaging your agents.
Do your customers ask for help and then forget they ever did? With our custom notifications, your customers get notified in Slack for any change to a ticket and can respond without leaving Slack.
