Where do customers really turn for support?

How often do you ask your customers to submit a support ticket and instead they simply Slack a member of your team? It's no surprise - your customers are all in Slack and don't want to go looking for some support tool and to fill out a crazy long form.

Why fight it? Support your customers from their desired interface - Slack, and we will automatically create tickets in your Agent, Zendesk, Jira, Salesforce, or whatever you use for support.

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Integrations

Are you repeatedly asking customers to use a portal or email when sending you requests, but instead they simply Slack your team and expect a 1 hour turnaround? How often do you think these requests are captured in tickets for tracking or counted for SLA? Let's simplify life and let your customers create tickets directly in your favorite support software using our 3rd party integrations.

Zendesk

Let customers create Zendesk tickets directly from Slack, use AnswerBot to deflect questions, display your custom ticket forms when creating a ticket in Slack, and so much more. Our deep integration brings Zendesk and Slack together like you have never seen before.

Intercom

Capture your customer Slack conversations in Intercom and respond from a single place. On top of that, get all of the power of auto-responses, team inbox, reports, help center, and all the great features Intercom has to offer while helping your customers in Slack.

Service Now

Create Service Now incidents, chat with customers, or deflect customer requests through Virtual Agent. No matter your workflow, we can make sure all requests get captured and your internal customers are not direct messaging your IT agents.

Salesforce

Chat with your Slack customers in Salesforce Service Cloud or allow your customers to create cases directly from Slack. Either way, we we seamlessly integrate with Salesforce to allow your customers to get that great level of support while you get access to all of your Salesforce data and tools.

... And more to come

We want to help your team use the support solution that works best for you. Whatever software you want us to integrate with, we can help support it. Just ask us and we will see what we can do.

Deflection

Spend less time answering the same questions over and over. If you already have an answer stored, Home automatically recommends that answer to the customer.

Custom Forms

Do you require a lot of context to understand the customer's concern? Does triaging a question take too many follow up questions? With custom forms, you can get all the context form the customer before engaging your agents.

Notifications

Do your customers ask for help and then forget they ever did? With our custom notifications, your customers get notified in Slack for any change to a ticket and can respond without leaving Slack.

Pricing

Base

$23

per agent, per month

Support Types

  • Ticket Support
  • Chat Support

Features

  • Highly Configurable
  • Deflection
  • Ticket Support
  • Chat support
  • Feedback (CSAT, CES, NPS)

Integrations

  • Zendesk
  • Intercom

Support

  • Dedicated Slack Channel
  • 12 hours a day, 5 days a week

Enterprise

Includes everything in Base plus

Integrations

  • Zendesk
  • Atlassian
  • Intercom
  • Salesforce
  • Service Now
  • ...and more

Support

  • Dedicated 24/7, 365 Support