By deflecting and automating customer requests, not only does your team have more time to focus only on the challenging customer issues, but also to create proactive guides and articles for common issues, and to proactively contact customers with upsells opportunities. Book a demo
How do we let your your agents be even more effective? Using our 3rd party integrations, we centralize all requests from across your channels in Slack, email, chat, etc. By integrating with your systems of record like Salesforce, Zendesk, Jira, Segment, etc, we can give your support and success agents an overall customer story, notes, reports, purchase history, and AI based analytics and sentiment analysis. With more customer context, agents spend less time understanding the customer issue and more time providing an amazing, personalized, and tailored support experience.