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In the meantime, you can download our ultimate Slack guide. It's a whitepaper that tells you everything you will need to know about Slack Support.
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Start Your Journey

AI-Powered Support Inside MS Teams

Automate ticketing workflows so you can route, resolve, and report—faster.

Try Free for 30 Days

Empowering Customer Love for Modern Business

What Makes Us Different?

Robust Features and
Customizations Within MS Teams

Foqal’s customizable forms, powerful automations, and smart AI work together to streamline your workflows, deflect tickets, and keep your business running at full throttle.

Built on Trust and Security

Trust, privacy, and security aren't buzzwords we throw around lightly. They're a core Foqal point.

Built to Work With Your Stack

We integrate with 20+ powerful platforms to supercharge your workflows.

Feedback That Fuels Results

Customers love us because we act on their feedback and help them drive better results.

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Simple Start

Foqal Supports Internal and External Workflows

AI Deflection & Knowledge Base

Our AI swoops in to deflect tickets with answers from your knowledge base—so your team spends less time chasing questions and more time driving results.

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Automations to Scale

Automations allow you to scale ticketing workflows with a user-friendly interface—so your team can crush every customer challenge with ease.

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Tailor Forms to Fit Your Processes

Foqal’s customizable forms let you shape requests to match your workflows—capturing fields and keeping your business firing on all cylinders.

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Documentation for Every Feature

Our comprehensive knowledge base ensures smooth onboarding and keeps you updated with clear guides and how-to's for every new feature.

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Enterprise-Grade Security and Compliance

We prioritize your data’s protection with enterprise-grade safeguards. Foqal is SOC 2 certified, GDPR and CCPA compliant, and built to meet modern security standards.

Independently audited SOC 2 compliance ensures your data stays secure and confidential.
We're fully GDPR compliant, giving EU, UK, and Swiss residents full access to their data.
We’re CCPA compliant, giving California residents the right to access, delete, and control their data.

We take your trust seriously. We rigorously uphold our Terms of Service and Privacy Policy—no exceptions. Behind the scenes, our team follows procedures designed to protect your security and privacy every step of the way.

Ready to dive in? Select the resources you'd like, and we’ll send them your way along with a simple mNDA to get things rolling.

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Reports & Whitepapers

Policies

Older Reports & Whitepapers

2
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Customers Who Use Foqal Reported

91%
SLA
83%
Cost reduction
100%
Satisfaction rate
72%
Faster response time
Testimonials

Here's What They Say About Foqal

"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson, customer
Ben Robertson
Global Director of Technical Support and Customer Success, Netlify

"Because of Foqal, I'm gathering data [Airspace] never had access to before"

Photo of Alyssa
Alyssa Dyas
Product Support Manager at Airspace

"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."

Photo of Ethan
Ethan Jones
Technical Support Manager at Opentrons

"Foqal helps me get a streamline view on my customers and resources and helps me bring the most critical customer issues directly into the view of me and my team."

Michelle Fogwell and Anthony Rozario
Support Manager and Support Engineer and CodeFresh

Featured Integration Partners

At Foqal, we partner with the best to seamlessly plug into the tools you already use. Unlock smarter workflows and get more done without missing a beat.

See All Integrations

Slash Response Times & Boost Satisfaction

Learn expert strategies to leverage Slack for top-tier support with this guide.

Pricing

Each plan comes with a 30-day free trial so you can ensure the product meets your needs. Plus, you'll get priority support to help you get started.

Premium

Starting at
$69/mo/user
minimum of 5 users
Try for Free
  • Everything in the Standard Plan plus
  • Ask AI and AI assist
  • Ticket deflection
  • Channel templates
  • Custom dashboards
  • Auto-categorization and prioritization
    Triage channels
    Queues with ticket routing
    Dedicated support Slack channel
    Advanced analytics and reporting
    API access and API tokens
    Broadcast to one channel at a time
    Up to 10 participants
    Slack and Team bidirectional sync
    Audit log trail
    Hub and spoke workspaces
    SLA views and history
Recommended

Enterprise

Starting at
$99/mo/user
minimum of 10 users
Try for Free
  • Everything in the Premium Plan plus
    Analytics data export
  • Data studio integration
    Slack and MS Teams bidirectional sync
  • Group-based channel settings
  • Advanced login & session settings
    Hub and spoke workspaces
  • Audit log trail
    SLA views and history
    24/7 emergency support button
    SLA and severities configuration
    Mass-broadcasting to people or channels
    Unlimited participants

Install Foqal

Got a question or ready to see Foqal in action? Fill out the form and we’ll guide you through a free 30-day trial—no hassle, all impact.

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